Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?
If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.
Ask your guests to write a review of your hotel
Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:
- During the check-out process
You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
- In follow-up emails
If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
- In your social media channels
If your guests leave a review on your social media, pay attention to it and be sure to respond.
How to respond to your guests?
Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.
- Limit the number of people who respond to reviews.
Use the same person for review responses to keep the same tone and language.
- Do not wait too long before responding to a review
Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
- Acknowledge and apologize for any bad experience
Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.
As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.
Guest rating bars
Guests recent reviews
- 2019/01/10 10:26
El wifi no funciona bien en la habitación 204.
Gloria recommends this hotel
- 2019/01/04 09:35
Larissa Perroni recommends this hotel
- 2018/12/26 06:59
Good would stay agin.😊
Julia recommends this hotel
- 2018/12/25 19:16
Très satisfait, merci !!!
Xavier recommends this hotel
- 2018/12/20 10:28
Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.
Wikke recommends this hotel
- 2018/12/17 05:03
The lift, a bit slow!
DANIELLE recommends this hotel
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Hi guys, I really liked the room I took and will definitely return! Maybe if you have a room with a shower instead of a bath? My friend thinks she may have lost a ring, if you find one, can you let me know? merci!
Thoroughly enjoyed our stay, the enquire with balcony was very clean and comfortable. Very well located. Not much to do at the hotel itself but more than enough around to keep busy
Perfect location for a concert in the area Room clean and well decorated Staff effcient and friendly Public transportation at the door Waht more can you ask for? Maybe a curtain on the bathroom door to prevent daylight coming in the bedroom via the bathroom window?
Our room was excellent, beautiful decor, clean and very quiet. We had an interior room with a skylight and window to courtyard, no view. But as the room was so charming it didn't matter. There is little privacy in the bathroom as the door has a large window. The bathroom is fine and functional but not as good as the room. Staff were lovely.
Everything was excellent, but I think the toilets are so small 🙁
Thé view was great!!!
The room for three people has not being tidied during the trip.
Big thanks to Clara for her help in booking a sienne river cruise.
Thank you to the staff for above and beyond service, friendliness and useful insights. I felt great to be there from the moment I walked in until the moment I checked out.
This is a very good hostel with very good services and reasonable price. To be perfect it should have a garden or a terrasse.