Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?
If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.
Ask your guests to write a review of your hotel
Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:
- During the check-out process
You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
- In follow-up emails
If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
- In your social media channels
If your guests leave a review on your social media, pay attention to it and be sure to respond.
How to respond to your guests?
Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.
- Limit the number of people who respond to reviews.
Use the same person for review responses to keep the same tone and language.
- Do not wait too long before responding to a review
Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
- Acknowledge and apologize for any bad experience
Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.
As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.
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Guests recent reviews
- 2019/01/10 10:26
El wifi no funciona bien en la habitación 204.
Gloria recommends this hotel
- 2019/01/04 09:35
Larissa Perroni recommends this hotel
- 2018/12/26 06:59
Good would stay agin.😊
Julia recommends this hotel
- 2018/12/25 19:16
Très satisfait, merci !!!
Xavier recommends this hotel
- 2018/12/20 10:28
Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.
Wikke recommends this hotel
- 2018/12/17 05:03
The lift, a bit slow!
DANIELLE recommends this hotel
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Hi, my daughter and myself loved our stay at your hotel, we found it to be in an excellent location and the room and breakfast were very nice, it was a little noisy at night and very warm but that is out of your control. Paris was glorious and montmartre beautiful. Many thanks or merci
Merci pour votre excellent accueil. J'ai passé un très bon séjour. C'était ma première expérience en auberge de jeunesse et j'ai été agréablement surprise. Je n'hésiterais pas à y revenir lorsque je serais de passage à Paris.
Great location, lovely atmosphere and very friendly, helpful staff. Couldn't have wished for better.
I had a great time. I loved the location. It was very clean and the staff was very friendly. I will definitely come back here for my next trip.
I stayed for 2 nights and stayed in a 4 bed dorm and it was very comfy ! The bottom bunk is small though ( in height ) and you will hit your head on it but otherwise everything else was great ! this place is in a GREAT location by the way , the guy who checked us in ( I’m sorry I forgot his name ) was extremely helpful and not annoyed by us tourists at all . He helped us with public transportation and recommended my boyfriend and I GREAT local cafe nearby called “ La Progres “ we ended up going back twice ! Thank you !
This is my new favorite hotel in Paris! Never had such a big and clean room in Montmatre. Very nice staff and good services. Love this place and will be back for sure!
To be honest, because of the low price I didn't expect too much of the hotel. It then was one of the best surprises I've had in the last time. The whole hotel is super nice,the staff very friendly and the room we had was perfectly clean, nicely done up and a pleasure to stay in. All in all Le Regent is totally recommendable!
I am generally satisfied with the service at Le Regent Hostel, I'll consider booking it in the future.
Perfect area in the heart of montmarte. Metro easily accessible. Breakfast pretty good for a parisian breakfast.
I enjoyed it. Liked the breakfast and the dorms were good. Bed is squeaky and no soap in the bathroom. But for the pricing and location and nice staff, it’s not much to complain about. I think it has a beautiful set up. The cleaning staff were so lovely. It’s great we could store our stuff and use the lockers and washroom to get changed. Each staff was friendly and super helpful and we enjoyed our stay. Thank you! Close to an atm and the metro and Sacre-Coeur so great location.