Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?
If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.
Ask your guests to write a review of your hotel
Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:
- During the check-out process
You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
- In follow-up emails
If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
- In your social media channels
If your guests leave a review on your social media, pay attention to it and be sure to respond.
How to respond to your guests?
Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.
- Limit the number of people who respond to reviews.
Use the same person for review responses to keep the same tone and language.
- Do not wait too long before responding to a review
Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
- Acknowledge and apologize for any bad experience
Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.
As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.
Guest rating bars
Guests recent reviews
- 2019/01/10 10:26
El wifi no funciona bien en la habitación 204.
Gloria recommends this hotel
- 2019/01/04 09:35
Larissa Perroni recommends this hotel
- 2018/12/26 06:59
Good would stay agin.😊
Julia recommends this hotel
- 2018/12/25 19:16
Très satisfait, merci !!!
Xavier recommends this hotel
- 2018/12/20 10:28
Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.
Wikke recommends this hotel
- 2018/12/17 05:03
The lift, a bit slow!
DANIELLE recommends this hotel
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We stayed in a four bed mixed dorm, it was spacious and clean with a nice ensuife bathroom. Bathroom had a bath and a shower which had really good water pressure. It was quite hot and stuffy due to the weather and lack of a fan but only thing I would fault would be that the bunk beds were very squeaky every time you made the smallest move. The hostel was lovely in general with a nice lounging area, the kitchen was quite small so we didn’t do any proper cooking but it was fine for preparing breakfast and sandwiches. Would stay here again as was a great location with nice clean facilities.
Very clean, nice rooms.
Great place to stay when you are in Paris.Small rooms but clean and great location Staff VERY friendly and helpful Will absolute come back next time
Solo le faltaría aire acondicionado o ventilador para ser perfecto.
The stay was really good and you have a beautiful hostel but there is no air conditioning in the room which means the windows had to be left open and the noise from the other rooms echo really badly.
Super endroit localisation super
I may have left an electronic device in my room?
My room had an amazing view toward the sacred heart cathedral. The room was very clean and very modern. A great price for a nice room In a great location!
It would be better if we could get into our rooms before 3pm. We arrived at 10.00 am
My stay in the hostel was wonderful. The room (double ensuite) was gorgeous . The room was everything I needed. The location was good and staff were friendly.