Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?
If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.
Ask your guests to write a review of your hotel
Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:
- During the check-out process
You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
- In follow-up emails
If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
- In your social media channels
If your guests leave a review on your social media, pay attention to it and be sure to respond.
How to respond to your guests?
Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.
- Limit the number of people who respond to reviews.
Use the same person for review responses to keep the same tone and language.
- Do not wait too long before responding to a review
Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
- Acknowledge and apologize for any bad experience
Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.
As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.
Guest rating bars
Guests recent reviews
- 2019/01/10 10:26
El wifi no funciona bien en la habitación 204.
Gloria recommends this hotel
- 2019/01/04 09:35
Larissa Perroni recommends this hotel
- 2018/12/26 06:59
Good would stay agin.😊
Julia recommends this hotel
- 2018/12/25 19:16
Très satisfait, merci !!!
Xavier recommends this hotel
- 2018/12/20 10:28
Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.
Wikke recommends this hotel
- 2018/12/17 05:03
The lift, a bit slow!
DANIELLE recommends this hotel
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it was great to stay at your place! we had a room at the 6th floor with a great room. staff was friendly, room was nice and clean - nothing to object to
The rooms were beautiful and clean and the staff were very helpful! We loved the stunning view of the Sacré-Cœur!
Staff were very helpful and friendly. Rooms were very very very VERY clean and really cute - very French 😊
Perfectly fine for a budget place to stay in a cool neighborhood. It did get hot, but Paris had a heatwave at the moment.
I would like to thank for all the experience in the hostel. It was recommended by friends and It was a certain choise. The staff was very kind and helpful. The rooms were always clean and the location was perfect. Thank you for all.
Great time! All the workers were fantastic, and the location was perfect. The next time I am in Paris I will definitely stay here again!
This year has an unusually temperature, we suffer a little for the heath, so we suggest to offer cooling fan or something to cool the room. Anyway the experience in your hostel was very good, and we enjoyed it!
Friendly staff multilingual Very clean and tidy please in good location Would go back again Free wifi too.
Staf is very friendly. Good vibe in the hotel. Clean rooms.