Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

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Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

I was surprised how this hostel could be so friendly towards guests. Other hostels didn't really seem to care - I'm guessing because the clients didn't spend and arm and a leg for one night..... I'll certainly be back on my next trip to Paris!

Rating: 100

Hugues, thank you for being a wonderful host. I would recommend the hostel just so my friend can meet you. I felt welcomed and you answered all the questions I had. Don’t change! The rooms were satisfactory. A little tight and there were not enough outlets. The rooms were clean. The beds were not ideal. They were too wobbly and the bottom bunk is pretty low. I understand you didn’t charge a lot but maybe you could with better beds. I liked that the transit was right there. I think it would be nice to have activities for the guests like wine tasting or something like that. I think that the most fun I had was sitting in the dining area and talking to everyone. I had a great time and will definitely go back!

Rating: 92

All the things were very good the service and facilities.

Rating: 100

There are very few utilities in the common kitchen. It would need additional cloths/napkins to clean, extra cups, a bottle opener, an extra bowl or two.

Rating: 92

This is our second stay at Le Regent Montmartre. We love it there. Great location (the Anvers stop on the 2 train is right across the street). Amazing staff. Wonderful facilities. When we are in Paris, we are staying at Le Regent.

Rating: 100

Highly recommended. Great people and smaller firm sizes are a nice change.

Rating: 96

staff was very kind, considerate, and helpful.

Rating: 96

Perfect, I can recommend this hostel, location is great, staff very kind.

Rating: 100

This is a fantastic hostel and great staff. Rouman and team do a very good job. It's very clean, fantastic location etc. Thank you!!

Rating: 96

Evviva cinzia

Rating: 100

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