Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

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Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

I absolutely loved this hostel! The only downside is that there aren’t many outlets. For a 4 person room, we had only 2! This hostel is very close to the metro and it’s not too far out of the city

Rating: 92

Bruyant

Rating: 92

The rooms and staff were excellent! The hostel felt super safe and fresh! The location of the hostel was easy to find but due to it's located on a big crouded street you could maybe mention it on your site. I'm still deffinetly going to recommend you to others. Merci!

Rating: 92

The street outside is extremely noisy, and it is impossible to sleep because of that. I highly recommend that you install more modern windows with sound-reducing glas (triple layer glass with two different space-size). This will make the experiance much better, and will make your guests return again.

Rating: 92

Great room, price, location and very friendly and helpful staff. Thanks for making our stay in Paris a great one. Will be back!

Rating: 100

The best expérience in this kind of place. The price is really great and it allow young people with not a lot of money to enjoy a real room with a clean bathroom and bed. Thanks.

Rating: 100

Très bel endroit autant par son emplacement (superbe vue sur le sacré cœur) que par la décoration des chambres faite avec beaucoup de goût. Ambiance décontractée avec espaces communs très sympathique. Merci Very beautiful place as much by its location (superb view of " sacré cœur '' ) as by the decoration of the rooms made with great taste. Casual atmosphere with very friendly common areas. Thank you

Rating: 100

Nos ha gustado mucho. Hemos estado como en casa. Trato excelente, buenas instalaciones, ubicación ideal (parada de metro a menos de dos minutos, Montmartre a menos de 5 minutos caminando, restaurantes de comida buena, bonita y barata XD, etc). El personal te ayuda con excursiones, con salidas, etc. Lo recomendaría 100 %

Rating: 100

Great location in Monmartre. The room should have more plugs in for phones. Nice and clean !

Rating: 84

Great location, great rooms, friendly and helpful staff. Special thanks to Marjorie for her kindness.

Rating: 100

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