Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?
If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.
Ask your guests to write a review of your hotel
Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:
- During the check-out process
You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
- In follow-up emails
If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
- In your social media channels
If your guests leave a review on your social media, pay attention to it and be sure to respond.
How to respond to your guests?
Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.
- Limit the number of people who respond to reviews.
Use the same person for review responses to keep the same tone and language.
- Do not wait too long before responding to a review
Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
- Acknowledge and apologize for any bad experience
Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.
As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.
Guest rating bars
Guests recent reviews
- 2019/01/10 10:26
El wifi no funciona bien en la habitación 204.
Gloria recommends this hotel
- 2019/01/04 09:35
Larissa Perroni recommends this hotel
- 2018/12/26 06:59
Good would stay agin.😊
Julia recommends this hotel
- 2018/12/25 19:16
Très satisfait, merci !!!
Xavier recommends this hotel
- 2018/12/20 10:28
Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.
Wikke recommends this hotel
- 2018/12/17 05:03
The lift, a bit slow!
DANIELLE recommends this hotel
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Super nice stay. Great atmosphere. Nice staff. Close to the metro.
Excelente servicio. Recomendable en todo.
Its my 2nd time staying in Le Regent much have changed for the better. I love the location and their staff. Highly recommended. Everything is just within the reach. Ill be staying here again next time.
Efficient friendly staff. Room overlooking Sacre Coeur Basilica was really wonderful. Near metro and bus, however the street is a bit scary to me. Room nice but small. Bathroom very good, large with shower and bathtub. Breakfast not included in rate unlike other hostels I stayed in. Overall very good.
The location is amazing, close to metro, great neighborhood and the place is comfy and clean! thanks, guys! au revoir 🙂
It was the perfect hostel for a long weekend - very clean, modern, good powerful hot showers. We had a private superior room which was as nice as a hotel room. Our bedding and towels were refreshed everyday. It is a noisy street but I would say thats probably the same everywhere in Paris. A lovely hostel!
it was perfect!
awesome place it has everything we need. will book again if travelling to paris.
For the price of the room was perfect. It was nice to have a place to go to sleep that still had style. It was better than expected.