Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

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Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

Great Place to stay, right beside Anvers station making journeys very simple once you get the hang of the metro. The Sacre Cour was just across the road and up the hill as well! Stayed in the 3 person room and it was comfortable and offered an excellent view of the Sacre Couer. Clean hostel with some renovations done. Overall I'd give it a 9/10 for being a well kept and conveniently located hostel/hotel with great view and affordable price.

Rating: 92

Excellent, friendly competent staff Cinzia and Olivia, but all the rest as well. Use of kitchen super. System with fridge super. Luggage room access excellent.

Rating: 100

Great experience! Will stay here again!

Rating: 100

Very friendly staff. Family room for four on sixth floor very comfortable with great view of Sacre Coeur. Self service breakfast was good. Clothes washing, food storage and cooking facilities available, small social area. Free luggage storage on checkout day very useful. Good value for money.

Rating: 92

The bathroom was too small for me really. Everything else was great. 🙂 Staff really friendly was best thing....and the awesome view!!

Rating: 100

very clean and cute room with an awesome view

Rating: 96

Cons: Breakfast items was limited and could improve. Bathroom Shower needs fix as it fell off once but not a showstopper for me. View outside my room was bad. Small and slow lift. Not as lively as others I have been to. Towel could be free too but I carried one myself. Pros: In-Room Locker facility. Free luggage storage near reception after checkout or if arrived early. Location is good with facilities. Good eating options nearby. Friendly people at reception. Bed linen. Good room size.

Rating: 92

Great room!!!!

Rating: 100

The hostel was great and the staff were super helpful, the area was a little sketchy.

Rating: 88

Everything was great, except the fact you have to wait to check in until 4pm. Sometimes people wants to refresh, change clothes, or go to the bathroom properly, before going out to explore, and that's inconveniente.

Rating: 80

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