Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

ChartsBeds Guest review WordPress shortcodes

Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

The wifi could be better in the room (45).

Rating: 96

Great location and friendly staff

Rating: 100

Muy buena experiencia. Habitación muy cómoda en pareja y nada ruidosa. Estupenda localización al lado del metro. Olivia la recepcionista muy simpática y habla español fenomenal. Desayuno bastante bien , además puedes utilizar la cocina para prestar cena y cuenta con neveras para comprar comida y que se conserve ahí. Sin duda volvería con mi pareja!

Rating: 100

Perfect Hotel! Many thanks to Victoria for the nice check-in.

Rating: 100

Great staff to the front desk ! Good rate for price and quality ! Confortable and clean room. Only some limits with the breakfast !

Rating: 100

Stayed in a double room. The room was beautifully furnished with very modern decor and a great view out the window. Highly recommend a stay!

Rating: 84

Take care of loud sound from some rooms after midnight! Thanks to Olivia (Staff) for all. Thanks to kitchen staff for the excellent services. The coffeebreaks were marvellous and very french.

Rating: 100

Only problem was that there was no one at the reception desk when we were leaving. Other than that the stay was excellent!

Rating: 88

All was perfect, the breakfast could be better and cheaper. Thank you.

Rating: 100

The breakfast wasn't very good, maybe more options.

Rating: 96

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