Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

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Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

It was o.k and I met nice people.

Rating: 92

Splendid newly-refurbished room with stunning views on the Sacré Coeur, to be admired from a small balcony. A Parisian dream comme true. Yummy breakfast and super-friendly staff (Olivia!). Will go again.

Rating: 100

Its was very good

Rating: 92

Windows should be more soundproof.

Rating: 84

The badtub is not in a great conditions so it gives the hostel a look of carelessness.

Rating: 84

Всё отлично кроме соседей. Оказались не туристами а тусовщиками, поприходили поздно ночью или под утро и спать мешали

Rating: 96

Value for money as satisfactory. Very close to the metro station. Great architecture, while the streets in the vicinity of the hostel are full of suspicious and intrusive immigrants.

Rating: 92

Very cute hotel with excellent location. Staff is unbelievable friendly, helpful, smart and polite, like all french people. Comfortable and cheap transfer to airport. We had very cosy room with small balcony. But you have to understand, if you want to live in a center of city, where are a lot of people and big traffic, level of noise from street is rather high. 🙂 Therefore be patient. 🙂 i strongly reccomend this cheap and cute hotel. It left VERY nice memories 🙂

Rating: 96

I wish someone had specified that we may not all 5 end up in the same room. There should be a disclaimer when you purchase beds that you may not end up in a room with all of your friends, even if you book 5 beds in a 6 person room.

Rating: 84

I just found the private bathrooms quite small in size but the rest was top notch!

Rating: 96

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