Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

ChartsBeds Guest review WordPress shortcodes

Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

La ubicación del hotel es perfecta, la habitación muy linda, moderna y cómoda, tiene todo lo necesario para estar a gusto, la vista desde el balcón es única. El personal es muy amable, y tratan de que estés totalmente a gusto mientras estas en el hotel. Volvería a hospedarme en este hotel sin ninguna duda.

Rating: 100

Everything was great, the only hic up there was was with the shuttle to the airport, but that really isn’t the staffs fault. I would definitely stay here again when I return to Paris! It was my first time in Paris, my first time in a hostel and the experience was a good one.

Rating: 92

Bonjour, Qualité, prix ça peu être excellent, après avoir instauré qqc pour faire respecter le silence la nuit. Il y a pleins de magnifiques endroits sur Paris pour les gens qui souhaitent faire la fête. Autrement, à parler doucement par respect pour ceux qui doivent se reposer. Surtout à 1h du matin. Sinon, le personnel au top. Vraiment sympathique, chambres très propres... Merci !

Rating: 96

Bathroom in the room hasn't got any windows or any fan to change the air there, so it use to smell really bad. The rest is a 5 stars hostel!

Rating: 92

In rooms More sockets need to be charged for the mobile

Rating: 92

Excelente atencion, todo muy limpio, lo recomiendo 100%

Rating: 100

The front counter staff were exceptionally kind and helpful. And the cleaners too were also respectful and friendly! The building was clean and tidy and I thought was a great price and well located. Thank you for making my stay here so comfortable.

Rating: 100

Muy limpio bonita vista bien ubicado y bue trato la gente muy muy amable

Rating: 88

We booked a private room with en-suite for just 2 nights and it was surprisingly large. The room had 2 bunk beds, some space to store clothes, a desk, a chair and a heater. Bed sheets were provided at check in. Each bed had a blanket and the mattresses were very comfortable. The bathroom was very clean and the water pressure was excellent. No toiletries were provided. You need to bring with you the shower gel, shampoo, brush, toothpaste etc etc. Towels are provided at an extra cost (2.50€ each). WiFi was not very strong in the rooms but excellent in the common areas. Breakfast was cheap and good. We had some coffee, orange juice, croissants, bread and pain au chocolat. Location is excellent. The metro stop Anvers is exactly nearby, around 20 meters away! Moreover Sacre Coeur was only 5 min on foot away from the hotel. All receptionists are able to speak multiple languages and they were all very friendly and super helpful (especially Clara)! 🙂 Such value for money is rare to find in the center of Paris. I recommend it 100%. The only negative thing that comes to mind is the squeakiness of the beds. Even if you just change sides, the bed squeaks a lot!

Rating: 100

Todo excelente pero deberían ser más accesibles con algún cambio

Rating: 100

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