Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?
If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.
Ask your guests to write a review of your hotel
Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:
- During the check-out process
You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
- In follow-up emails
If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
- In your social media channels
If your guests leave a review on your social media, pay attention to it and be sure to respond.
How to respond to your guests?
Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.
- Limit the number of people who respond to reviews.
Use the same person for review responses to keep the same tone and language.
- Do not wait too long before responding to a review
Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
- Acknowledge and apologize for any bad experience
Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.
As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.
Guest rating bars
Guests recent reviews
- 2019/01/10 10:26
El wifi no funciona bien en la habitación 204.
Gloria recommends this hotel
- 2019/01/04 09:35
Larissa Perroni recommends this hotel
- 2018/12/26 06:59
Good would stay agin.😊
Julia recommends this hotel
- 2018/12/25 19:16
Très satisfait, merci !!!
Xavier recommends this hotel
- 2018/12/20 10:28
Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.
Wikke recommends this hotel
- 2018/12/17 05:03
The lift, a bit slow!
DANIELLE recommends this hotel
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Hostel in a very good location: near to restaurants, metro station, interest locals (Montmartre, sacré-coure et moulin rouge). Staff very friendly and helpful. Breakfast great!!
très bien. super personnel et très bien situé. super recommande.
La cortina de la ducha no estaba totalmente limpia,Pero luego la cambiaron. El resto totalmente recomendable. Te atienden muy bien y utilizan el español para los viajeros de habla castellana, lo cual está muy bien.
I really enjoyed staying there!
great place to stay, good price, nice staff (collective room)
the lifts were very unreliable and jumpy
Victoria was very kind helping us with directions and information about París.
Your hostel was the best during my tour in Europe. Victoria is very nice and she spoke Portuguese with me! It made me feel like home. Thank you so much on your support.
This hostel is amazing. The location is very good, very close to the metro and many touristic points. The staff is very helpful and simpatics. I think than the unique problem is because in the bedrooms don't have many points of energy near the beds. Without this, all is perfect! I would like to return everytime as possible.
The staff was really friendly and attentive. I also liked the furnishings/design of the collective rooms and the stairs. My dorm was in my opinion too small for 4 persons, aeration was not so easy; along with it, the bathroom had no window and no automatic ventilation. That's why it was quite stuffy at night (or cold, when we let the window open) and it smelled sometimes moist. But all in all I really liked your hostel and would absolutely recommend it! I am very glad that the cancellation of one bed was possible, thanks to the very sympathetic team.