Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

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Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

Hostel in a very good location: near to restaurants, metro station, interest locals (Montmartre, sacré-coure et moulin rouge). Staff very friendly and helpful. Breakfast great!!

Rating: 100

très bien. super personnel et très bien situé. super recommande.

Rating: 100

La cortina de la ducha no estaba totalmente limpia,Pero luego la cambiaron. El resto totalmente recomendable. Te atienden muy bien y utilizan el español para los viajeros de habla castellana, lo cual está muy bien.

Rating: 88

I really enjoyed staying there!

Rating: 92

great place to stay, good price, nice staff (collective room)

Rating: 92

the lifts were very unreliable and jumpy

Rating: 96

Victoria was very kind helping us with directions and information about París.

Rating: 100

Your hostel was the best during my tour in Europe. Victoria is very nice and she spoke Portuguese with me! It made me feel like home. Thank you so much on your support.

Rating: 100

This hostel is amazing. The location is very good, very close to the metro and many touristic points. The staff is very helpful and simpatics. I think than the unique problem is because in the bedrooms don't have many points of energy near the beds. Without this, all is perfect! I would like to return everytime as possible.

Rating: 84

The staff was really friendly and attentive. I also liked the furnishings/design of the collective rooms and the stairs. My dorm was in my opinion too small for 4 persons, aeration was not so easy; along with it, the bathroom had no window and no automatic ventilation. That's why it was quite stuffy at night (or cold, when we let the window open) and it smelled sometimes moist. But all in all I really liked your hostel and would absolutely recommend it! I am very glad that the cancellation of one bed was possible, thanks to the very sympathetic team.

Rating: 92

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