Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?
If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.
Ask your guests to write a review of your hotel
Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:
- During the check-out process
You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
- In follow-up emails
If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
- In your social media channels
If your guests leave a review on your social media, pay attention to it and be sure to respond.
How to respond to your guests?
Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.
- Limit the number of people who respond to reviews.
Use the same person for review responses to keep the same tone and language.
- Do not wait too long before responding to a review
Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
- Acknowledge and apologize for any bad experience
Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.
As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.
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Guests recent reviews
- 2019/01/10 10:26
El wifi no funciona bien en la habitación 204.
Gloria recommends this hotel
- 2019/01/04 09:35
Larissa Perroni recommends this hotel
- 2018/12/26 06:59
Good would stay agin.😊
Julia recommends this hotel
- 2018/12/25 19:16
Très satisfait, merci !!!
Xavier recommends this hotel
- 2018/12/20 10:28
Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.
Wikke recommends this hotel
- 2018/12/17 05:03
The lift, a bit slow!
DANIELLE recommends this hotel
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Ótimo voltarei logo
My friend and I had a private room and it was lovely! The beds were comfortable, the room was clean and cozy, and the location couldn’t be beat.
Hôtel et chambre très propre et jolis, dans le style spartiate, mais c'est très reposant. La literie est excellente, et nous avons été ravis par le silence parfait dans notre chambre (côté cour intérieure !). Tout très bien.
Excelente atención personal. Buena ubicación para llegar a los lugares de interés. Limpio y agradable.
Since the eco-rooms have no toilets, there should be at least a sink in the toilet. And it would've been better if the toilet was on the same floor as the room. Overall, I had a pleasant stay and everyone was nice and helpful.
Everything was great!
Séjour très agréable: chambre très bien décorées et très propres. Auberge très bien placée (Métro juste à côté), petit déjeuner copieux et de qualité, accueil chaleureux.
Awesome stay, great location, upscale hostel! Couldn’t have asked for more.
Thanks! your hostel is incredible!