Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

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Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

Nice and clean, just down the road from Moulin Rouge, and right out side is the metro very handy! As well as the Church which is a good visit, Staff are really nice 🙂

Rating: 92

It was amazing! I can’t say one bad thing about it. The location is great, it was near the metros that gave you access to all the main sights.The staff was beyond friendly and helpful. They wrote out directions and set up boat rides and travel shuttles. The rooms were clean, in addition to the entire building. I would highly recommend staying here!!!!

Rating: 100

Shared toilet in different floors

Rating: 80

Super close to everything, transport, food, shops and the staffs are great. They have a kitchen that you can use if you want to cook. Absolutely recommending it.

Rating: 100

Dès mon arrivée j'ai vu que l'établissement était très propre c'était vraiment appréciable, jusque dans l'ascenseur...C'est un point essentiel pour moi. Les chambres en ce qui me concerne j'étais dans un dortoir de 4 personnes, Là encore rien à dire, Le petit-déjeuner est très bien aussi Et pas cher, Les points négatifs ce sont les personnes Qui ne respectent pas L'établissement, Mais ça C'est plus ou moins partout pareil, Malgré tout Il y a une bonne fréquentation C'est rassurant.

Rating: 84

Le Regent was a highlight of our European trip! We were greeted with smiles and helpful information. The atmosphere was inviting and very clean. The rooms were tidy and the view from the balconies were beautiful. If I am ever back in Paris I would book a room here again. Wish I could have stayed with them longer. One night just wasn't enough! Thank you Le Regent!

Rating: 100

Close to Gare du Nord is very good for people coming with the Thalys from the Netherlands

Rating: 92

Your complete staff was very friendly! We felt very welcome. We liked the style of the hotel and of course the location, so near to the Metro station, to Sacré Coeur and Montmartre.

Rating: 100

Great rooms and location. Staff was great!

Rating: 92

Superbe chambre avec une vue sur le sacré cœur à couper le souffle!!! De plus, déco ultra moderne

Rating: 100

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