Did you know that 96% of travelers consider guest reviews important
when searching for a hotel?

If you want to maintain a positive online reputation and increase your revenue, it is essential that you care about your guests’ reviews.

 

Guest Review

Ask your guests to write a review of your hotel

Don’t forget to ask your guests to write a review of your hotel after their stay in your property, especially if they had a wonderful experience. Here are a few options for when to ask for a review:

  • During the check-out process
    You can ask your guests if they had a pleasant experience at your hotel and if they did, let them know how much you appreciate they write a review on your website or on any review site of their choice.
  • In follow-up emails
    If you send an email to your guests to thank them for their stay, you can simply add in your message, a questionnaire or a link to the review page of your website.
  • In your social media channels
    If your guests leave a review on your social media, pay attention to it and be sure to respond.

 

How to respond to your guests?

Responding to your guests can be time consuming, but it is certainly worth the effort. When you respond to reviews, positive and negative, you demonstrate that you care for your guests.

  • Limit the number of people who respond to reviews.
    Use the same person for review responses to keep the same tone and language.
  • Do not wait too long before responding to a review
    Responding to guest reviews within 72 hours is recommended. Wait any longer and you risk giving the impression that you don’t care about feedback or guest experience.
  • Acknowledge and apologize for any bad experience
    Always remain professional in your answers, especially for negative review. Say thank you for a positive review and reassure the guest about the actions you will take to solve the issue.

As long as you remain sincere, helpful and positive, your guests will know that you care about them and they will be more confident to book in your property.

ChartsBeds
Guest review
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Guest rating bars

Cleanliness90%
Location93%
Staff94%
Rooms87%
Fun85%

Guests recent reviews

  • 2019/01/10 10:26

    Gloria
    Peru

     92% Satisfied

    El wifi no funciona bien en la habitación 204.

     Gloria recommends this hotel


  • 2019/01/04 09:35

    Larissa Perroni
    Brazil

     96% Satisfied

    Amazing Hostel!

     Larissa Perroni recommends this hotel


  • 2018/12/26 06:59

    Julia
    Myanmar

     96% Satisfied

    Good would stay agin.😊

     Julia recommends this hotel


  • 2018/12/25 19:16

    Xavier
    France

     100% Satisfied

    Très satisfait, merci !!!

     Xavier recommends this hotel


  • 2018/12/20 10:28

    Wikke
    Netherlands

     80% Satisfied

    Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

     Wikke recommends this hotel


  • 2018/12/17 05:03

    DANIELLE
    France

     96% Satisfied

    The lift, a bit slow!

     DANIELLE recommends this hotel


  • Go to reviews page

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Guest rating circles

Cleanliness
Location
Staff
Rooms
Fun

Guest review page

El wifi no funciona bien en la habitación 204.

Rating: 92

Amazing Hostel!

Rating: 96

Good would stay agin.😊

Rating: 96

Très satisfait, merci !!!

Rating: 100

Nice modern hostel, friendly staff, great location. The only thing we found less appealing is the toilets. Only three toilets for a lot of rooms, meaning the toilets were usually not very clean, a long walk away, and/or occupied.

Rating: 80

The lift, a bit slow!

Rating: 96

Excellent team! Hugues - star of the house, cheerful and proactive, he anticipates my needs before I ask. Fernando - nice and helpful, he is never impatient to questions. Bojan is very friendly, assisting guests with his warm smile. The hostel is very clean, the housekeeping ladies are doing a great job.

Rating: 96

Good place and well located. Dorm rooms had some good features, like the six bed dorm had three separate rooms with two-bed bunk per room, so you were not looking across at other people while you were in your bed. Boutique hotel feel to common areas. But a little lack of privacy in each room and bunks had no curtains and it was small overall. My room had the bathroom of the 6 bed dorm and it is a bit awkward at night for guests in the other two sections to come in. There is a door to each room, so theoretically I could close it, which might be great if I snore, but then the other guests may not be comfortable coming in to the room at night, thinking they are bothering me. I think that because it is a dorm they probably should just remove the door. Best quality bread and coffee of all the seven hostels I have been to in Paris. Otherwise, though, the breakfast was just basically bread, no ham, cheese or cereal like other hostels (may want to check on cereal, I don't recall, but I think they did not have it). No real hostel activities or fun, so just average in that respect. Has a full kitchen, which is awesome, stocked with a lot of staples like salt and also stuff other guests left behind.

Rating: 88

Excellent staff. Hugues is very friendly and helpful. Fernando and Bojan are nice too. Cinzia is fast and efficient. I had a second visit yesterday. Room was not ready at 2pm and I was offered to use the bathroom upstairs. Unfortunately the hot water supply was not functioning and I had to stop with my hair dripping water and reported it to Emma. I kept asking almost every hour and the hot water resumed at 9:30pm. Nothing to blame, but I would be grateful if I could be informed that the problem was fixed, since I have been waiting at the common area for hours.

Rating: 100

Fantastic location and staff! Nice common area, rooms are nice with big windows and thick curtains keep it dark for sleeping. The bathroom smells a but moldy but is clean overall. There is only one outlet in the room, definitely not enough for a room with 4 travelers, adding a power strip with more outlets would be immensely helpful. Another mirror outside the bathroom would be good for getting ready (especially in the female dorm rooms). A fan to block out street noise (and snoring too) would be great as well as a small light by each bed.

Rating: 88

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